Lottery Claim Centers Open By Appointment Only

information about claim center procedures Updated August 11, 2020 Due to the COVID-19 pandemic, Michigan Lottery Claim Centers have been closed to the public. Lottery Claim Centers are now open by appointment only. Mail-in and drop-off claims also are accepted. Additional information about Claim Center procedures may be found below. We value your business and appreciate your patience while we work to process prize claims as quickly and as safely as possible.

ARE CLAIM CENTERS OPEN? Yes, Claim Centers are presently open by appointment alone. To schedule an appointment, call 1-844-917-6325 and select the position you would like to visit. date space is limited. All players claiming a loot should bring their politics issued photograph ID and Social Security poster. The list on the government issued photograph ID and Social Security tease must match in order for the claim to be processed. If you are unable to schedule an appointee or concerned about visiting a Claim Center in person, please consider mailing your claim or dropping your claim off outside a Claim Center. These options are discussed far below.
WHAT SAFETY PRECAUTIONS IS THE LOTTERY TAKING? Lottery staff will follow health and safety protocols during appointments, which include wearing masks, observing social outdistance, use of a plexiglas partitions on counters, and frequently disinfecting shared or coarse surfaces. Each Claim Center will have a greeter to let players with appointments in at schedule date times. Lottery asks players who have an appointment to take the follow precautions :

  • Players should wait in their vehicle until their appointment time and avoid forming lines or congregating in groups.
  • Players must bring and wear a face covering unless a medical condition requires use of an alternate form of protection.
  • No guests will be allowed to accompany the player inside the office unless necessary to assist players as an accommodation for a disability or as an interpreter.
  • During the appointment, players must observe social distancing, follow directional signs and floor markings, and use plexiglass shields on Claim Center counters.
  • A maximum of 10 prize claims will be processed per appointment.
  • Players who are sick or do not feel well should not schedule an appointment or visit a Claim Center.

These precautions are meant to increase everyone ’ s base hit. We appreciate your patience and reason. If you are unable to schedule an appointment or concerned about visiting a Claim Center in person, please consider mailing your claim or dropping your claim off outside a Claim Center. These options are discussed farther below.   ARE DEDICATED APPOINTMENTS AVAILABLE FOR VULNERABLE POPULATIONS? Yes. Every Monday, Wednesday, and Friday appointments from 7:45 ante meridiem to 9:45 ante meridiem will be reserved to assist vulnerable populations, including people who are over 60, fraught, or have chronic health conditions. Players who require an appointment during these hours should inform the Lottery when scheduling an appointment. We ask anyone concerned about visiting a Claim Center in person, to please consider submitting your claim by mail or dropping your call off outside a Claim Center. These options are discussed foster below.
CAN I CLAIM A PRIZE WITHOUT AN APPOINTMENT? Yes. You can mail in your claim or drop your claim off outside a Claim Center. The Ticket Receipt Form is available for download here. Always sign the spinal column of your ticket, keep a record of the ticket information, and refrain from posting pictures of your winning tickets on social media.
HOW DO I CLAIM BY MAIL? To claim a choice by chain mail you will need to complete a Ticket Receipt Form. The Ticket Receipt Form is available for download here. Keep a record of your claim before mailing it in. Keep a imitate ( picture or photocopy ) of the front and back of the signed ticket and Ticket Receipt Form. For all claims please include the sign ticket along with a copy of your Social Security circuit board and a valid government issued photograph ID to the trace address : Michigan Lottery
Attn : Claim Center
PO Box 30023
Lansing, MI 48909

HOW DO I DROP OFF A CLAIM? Players who wish to drop off a call should follow the signs at the Claim Center directing them to the slump area. Lottery asks players who submit a cliff claim to take the follow precautions :

  • Complete a Ticket Receipt Form in advance of visiting the Claim Center. The Ticket Receipt Form is available for download here.
  • If a player has not completed a Ticket Receipt Form in advance, one will be provided, and players are asked to complete the form in their vehicles.
  • Players should remain in their vehicle as much as possible and avoid forming lines or congregating in groups.
  • Follow all posted signage and Lottery staff instructions.

Drop-off claims will be accepted from 8 ante meridiem to 4:30 post meridiem Monday through Friday. After claims are processed, players will be mailed a check. call forms and foster information about the cliff process is available at www.MichiganLottery.com/Claims. All players claiming a prize must bring their government issued photograph ID and Social Security card. The name on the government issued photograph ID and Social Security poster must match in ordering for the claim to be processed.
CAN I CLAIM A PRIZE $100,000 OR MORE? Yes. Please contact Lottery Player Relations at 844-887-6836, choice 2, regarding any prize of $ 100,000 or more.
HOW DO I CLAIM A PRIZE I WON PLAYING LOTTERY GAMES ONLINE? many prizes won on-line will be mechanically loaded to your report or can be claimed on-line. Please contact Lottery Player Relations at 844-887-6836, choice 2, regarding any respect of $ 100,000 or more.
CAN I CLAIM PRIZES AT RETAIL LOCATIONS? Yes, prizes up to $ 600 may be claimed at retail.
CAN I REDEEM A COUPON THAT EXPIRED DURING STAY HOME, STAY SAFE? ascribable to COVID-19, expired coupons have not been removed from player accounts since March. These coupons are redeemable at Lottery retailers careless of the termination date printed on the coupon. Beginning August 28, 2020, expired coupons will be removed from actor accounts 30 days after termination. Coupons issued after Aug. 28, 2020 will be removed from player accounts once the coupon is redeemed or 30 days after exhalation.
CAN I CLAIM MY PRIZE THAT EXPIRED DURING STAY HOME, STAY SAFE? passing dates on Michigan Lottery tickets were temporarily suspended in March ascribable to the COVID-19 pandemic. passing dates will be reinstated for all Lottery tickets after August 28, 2020. To claim a prize on a slate that expired during this period, players may mail in their claim, drop off their call at a Lottery Claim Center, or make an appointment to claim their choice at a Claim Center. To make an date, or for extra information, players may call 844-917-6325.

For far aid, please contact us at onlinehelp @ michiganlottery.com. COVID-19 Impacts to Multi-State Games

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